OUR CUSTOMERS
Our customers include:
- Students
- Machakos University staff
- Former students
- Parent/ guardians/sponsors
- Ministry of higher education, science and technology
- County authority
- Other ministries, departments and government agencies
- Local community
- Other institutions of higher learning
- Non-governmental organizations and community based organizations
- Industries
- Religious organizations
RIGHTS OF CUSTOMERS
Our customers are entitled to:
- Free enquiry for services
- Confidential handling of information
- Access to relevant information and feedback
- Courteous and timely response to request, complaint and enquiries
- Professional assessment of academic programmes
- Safe, secure and healthy working and learning environment
- Use of the university’s facilities and services free from harassment by other users
OBLIGATIONS OF CUSTOMERS
Our customers have duty to:
- Familiarize and confirm to the rules, and regulations of the university
- Respond to enquiries without delay to enable us to give them timely response
- Engage us in constructive criticism
- Treat our staff with courtesy and respect
- Uphold professionalism and integrity in their interactions with us
- Give their views on how they perceive our services
- Be open and honest