Our customers include:

  • Students
  • Machakos University staff
  • Former students
  • Parent/ guardians/sponsors
  • Ministry of higher education, science and technology
  • County authority
  • Other ministries, departments and government agencies
  • Local community
  • Other institutions of higher learning
  • Non-governmental organizations and community based organizations
  • Industries
  • Religious organizations


Our customers are entitled to:

  • Free enquiry for services
  • Confidential handling of information
  • Access to relevant information and feedback
  • Courteous and timely response to request, complaint and enquiries
  • Professional assessment of academic programmes
  • Safe, secure and healthy working and learning environment
  • Use of the university’s facilities and services free from harassment by other users


Our customers have duty to:

  • Familiarize and confirm to the rules, and regulations of the university
  • Respond to enquiries without delay to enable us to give them timely response
  • Engage us in constructive criticism
  • Treat our staff with courtesy and respect
  • Uphold professionalism and integrity in their interactions with us
  • Give their views on how they perceive our services
  • Be open and honest